SALE TERMS AND POLICIES:
Payment & Shipping Charges
We only accept credit card through
PayPal or Postal Money Order only.
Each bicycle will be shipped within 2
working days via FedEx Ground or UPS Ground (depends on different
models) at a flat rate upon receipt of certified funds. The $10.00
handling fee is included. The shipping cost listed is for the
contiguous 48 United States only and is NOT refundable.
Normally, it would take approx. 2~5 business days of delivery.
We only ship to the address which can
be confirmed by your credit card company. If the shipping address is
different from the billing address, you may send us a Postal Money
Order instead of paying us through PayPal.
We do not ship parts and accessories
to APO, FPO, P.O. BOX or non US address.
We do not ship bikes to APO, FPO, P.O.
No combined shipping.
If you ordered two or more items, you
may receive them in multiple boxes on different days.
Tracking numbers will be sent by the
shipping UPS or FEDEX.
Because we charge flat shipping rate, we
will pay the 9.00%
sales tax for mail orders shipped to any address in California.
We charge the 9.00% sales tax for all
will call orders.
The sales tax rate is subject to change at
- We only accept bank wire for
international orders. Please contact our Sales Dep.(firstname.lastname@example.org)
for more details.
The manufacturer's warranty is provided by
the manufacturer of each product.
Six months against frame failure of
Two months against parts failure of
bicycles and strollers. The manufacturer will replace any parts fails
during warranty period.
Unless otherwise provided, the sole remedy
under the above warranty or any implied warranty is limited to the
replacement of defective parts with those of equal or greater value at
the sole discretion of the manufacturer. You will be responsible for
labor and both way shipping costs associated with warranty replacements.
Known liability insurance arranged by
Items not covered by warranty after the sale
Labor for assembly and adjustment.
Any scratches or dents to frame or any part.
Any scratches or dents to wheel,
fenders, fork, or frame in shipping.
Any damage to the threads of pedals,
cranks, stem, seat, seat post clamp, and front wheel axle.
Rips in seat material.
Flat tires unless it's reported in 72
hours after the package is delivered.
Missing nuts or bolts unless it's
reported in 72 hours after the package is delivered.
Gear or brake adjustment. Adjustment
is considered as a part of assembly.
Any alteration made or aftermarket part installed on bike by
Wear and tear to bike, tires or components.
Damage as a result of any bike
The manufacturer does not warranty frames,
forks or parts damaged from use, misuse, crashing, racing, jumping,
stunt riding, improper maintenance, neglect etc.
Please carefully check up the
PACKAGE and PRODUCT before the freight carrier
leaves. FORK, DERAILLEUR, and WHEELS are the most common parts
damaged in shipping. Please pay more attention in these parts.
Damaged shipments from handling must be claimed with the freight
carrier and noted on the freight bill before freight carrier
leaves and contact us immediately within 72 hours. If the damage
has been noted on the freight bill, we will contact the freight
carrier and send the replacement part to you.
If any damage is found AFTER the freight
carrier leaves and has NOT been noted on the freight bill, the
damaged part must be returned for replacement, and the shipping fee is
on purchaser's cost. Please email the detail symptoms and pictures
of the damaged part to our RMA Dep. (email@example.com)
within 72 hours, and we will contact the manufacturer for you and send
you the instructions.
Most of the major parts have been
pre-assembled before shipping but partial assembly and minor adjustment
will still be required. For the safety reason, the manufacturer and us
are not able to provide any assistance with assembly/adjustment or any
help with the instruction manual, and the manufacturer and us are not
responsible for damages incurred because of improper assembly.
Therefore, we recommend you to contact your local bicycle shop for
assembly assistance. Please note that the manufacturer and us will not
cover the labor or any related cost.
Returned Merchandise Policy
We have the most straightforward return
policy possible: If you don't like your merchandise for any reason,
simply return it within 10 days after the original purchase date.
Our return policy for bikes does not cover
minor scratches found on the frame or any part of the bike. Every
possible effort is made to ship you a defective free bike. Only 2-3 %
bikes shipped in the past have been found with any scratches that have
occurred during shipping. We have the sole right to accept or reject
The returned merchandise must be in like new
condition, no scratch, with original packaging and literature. We'll
send you a refund, less shipping charges.
Your merchandise is non-refundable after 10
days of its original purchase date.
Permission for any return merchandise must
be secured from our return department. For questions about returning
merchandise please e-mail our RMA Dep. (firstname.lastname@example.org)
to submit a request of RMA number.
Any return of merchandise when authorized
will incur a 20% re-stocking fee.
No packages will be accepted without a
Return Authorization Number written on the box.
Please note that installed items, promotional items, and will call orders are not refundable or exchangeable. No exception.
return is authorized by our return department
Return the item to the address given to you
by our RMA department.
Write the RMA number (Return Merchandise
Authorization Number) on the box.
Keep your shipping records for proof of
shipment in the event of loss of returned merchandise. Returns shipped
via FedEx, UPS, or U.S. Postal Service (U.S.P.S.).
A value of over $100.00 should be insured.
We are not liable for return merchandise that does not reach our return
We will notify you via e-mail of your refund
once we have received and processed the returned item. You can expect a
refund in the same form of payment originally used for purchase within
14 to 21 business days of our receiving your return. Please note that
shipping charges are not refundable.